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Shipping & Returns

Management must authorize all returns. Call for authorization number before shipping back any merchandise.

We offer a 10 day NO-HASSLE return policy, with FULL REFUND.

Please note that we still reserve the right to charge a 10% re-stocking in certain cases and that shipping/handling is not refundable.

We will pay return shipping for defective items being replaced within 30 days of delivery date. After 30 days buyer is responsible for return shipping.

We do not offer refunds for custom orders.

We are not responsible for typographical errors.

Due to pricing changing frequently, and we cannot offer price protection on any product that has already been ordered and/or shipped.

Shipping and Handling Policy

Most internet orders placed before 2pm Eastern Time Monday thru Friday will be processed and confirmed the same day.

Please note, orders placed after 2pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 1pm Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days.

We observe all federal holidays.

Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).

Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.

Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.

Large, Oversized, Multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.

Orders are shipped via UPS. A physical address is required for shipment. We cannot ship to P.O. Boxes.

We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

All Orders will ship from Quality Emergency Lights, Brooklyn NY 11204.

If you have any questions please feel free to contact us at 646.397.6140
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